We are looking for a receptionist. Prerequisite is good knowledge, in addition to Italian, of written and spoken German and spoken and written English.
Good interpersonal skills and aptitude for teamwork are required.
Main responsibilities
guest reception, check-in and check-out activities, cash management and issuance of accounting documents
collaboration with all internal departments of the hotel
handling guest complaints and grievances
possibility of accommodation upon request
food, uniforms
Requirements:
previous experience in the role in similar hotel contexts
good written and spoken knowledge of German, English and Italian
Required behavioral skills:
Problem solving: be able to work in stressful situations, particularly when dealing with guest complaints and grievances in a friendly and timely manner.
Relationship skills: ability to work in a cohesive and motivated team
Results orientation: is concrete and achievable with respect to the goals he or she sets
Languages required:
German and English. Italian is a plus
